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Worldwide, the adoption of ISO/IEC20000 has grown rapidly and it has become a competitive differentiator for delivery of IT services.īy businesses that are going out to tender for their services ISO/IEC 20000 was released in 2005 based on the ITIL® best practice framework and updated in 2011. ISO/IEC 20000 is the international standard for IT service management and allows organizations to prove best practice in their IT management.

Organizations can apply to become APMG appointed ISO/IEC 20000 Registered Certification Bodies (RCBs).

ISO/IEC 20000 certification is performed by APMG appointed Registered Certification Bodies (RCBs).

ISO/IEC 20000 certification confirms an organization has an advanced IT Service Management approach - in accordance with a globally recognized standard.

APMG accredits training providers wishing to deliver ISO/IEC 20000 training courses and exams.

ISO/IEC 20000 training courses are delivered by APMG accredited training providers - self-study is also available.

ISO/IEC 20000 certifies an individual as an IT Service Management professional - able to enhance an organization using the ISO/IEC 20000 standard.

ISO/IEC 20000 options are available for both individuals and organizations via APMG: It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

This document does not include general management issues related to physical security, environmental security and key management for cryptographic techniques.ISO/IEC 20000 is the international standard specifically for IT Service Management. Guidance on the protection of an individual's privacy during the processing of biometric information. Security requirements for securely binding between a biometric reference and an identity reference īiometric system application models with different scenarios for the storage and comparison of biometric references and

Additionally, this document provides requirements and guidelines for the secure and privacy-compliant management and processing of biometric information.Īnalysis of the threats to and countermeasures inherent to biometrics and biometric system application models This document provides guidance for the protection of biometric information under various requirements for confidentiality, integrity and renewability/revocability during storage and transfer. Biometric information protection is classified in these ICS categories: Information security, cybersecurity and privacy protection.